Fix Missing Serial/Product Numbers for HP Laptops

I have taken this information from http://diypcrepair.wordpress.com/2013/04/30/how-to-fix-system-board-ooa-missing-system-information-hp/ I tried this on an HP DV6 1152tx notebook and it worked.

How to Fix “System Board OOA” or “Missing System Information” or “Product Information Not Valid” HP

This happens when a motherboard loses the information that’s “tattooed” onto it, or burned onto it. HP says the only way to fix this issue is to pay a technician to repair the issue. I have found a way to do it yourself, although it does require a little finesse and following directions. It’s not too difficult, though.
Before you try the method below, see if this method works first, because it is less of a headache to deal with.
Things you’ll need:
  1. Empty USB thumb drive
  2. About 30 minutes or less
Here’s How:
  1. First, download this utility. It’s called Rufus, and it quickly and easily makes bootable flash drives, which is how we are going to run the HP tattooing utility.
  2. Next, download HPBQ138.exe. This is the utility HP service technicians use to burn system information to the motherboard. Sometimes this is called the DMIFIT tool.
  3. Now create a bootable USB thumb drive using Rufus. Follow the screenshot below for the exact options to choose.
    How to Create a Bootable Drive
    How to Create a Bootable Drive
  4. Now open the flash drive and drag HPBQ138.exe (not zipped) into the main directory. It should now look something like this:
    Files needed to use DMIFIT
    Files needed to use DMIFIT
  5. Now reboot your computer and boot from the USB drive. If you don’t know how, use the guide here.
  6. Once in the DOS environment, type: “HPBQ138.exe” without the quotes. This should start the DMIFIT utility.
  7. Follow the guide below to update system board information:
    • (0) Serial Number = S/N on back of laptop
    • (1) Notebook Model = model number of back of laptop
    • (2) GUID Number = random
    • (3) UUID Number = Select 1 to generate UUID
    • (4) SKU Number = Product Number (e.g. WA985UA#ABA)
    • (5) CTO Localization Code = Last 3 letters (e.g. ABA)
    • (6) MAC Address = Random
    • (7) PCID = Sticker/ printed on back, under battery or on MOBO. (This may be difficult to find but it’s there and hopefully not burned or rubbed off. I found mine under the battery compartment in really small letters. It looked like this: “PCID: 1234567…”)
    • (8) System Board CT # = blank
  8. Save the information and reboot.
Leave a comment if you have questions and I will respond, but my assistance will be limited.
Also, let me know it worked okay!


Comments

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  2. Your post helped me to save my girlfriend's computer. Thanks a lot Sir :)

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  3. You're a fuckin' legend. I love you. You saved my computer, too. It would BSOD usually every boot up, and if it didn't, it'd definitely BSOD in the next 20 minutes. You're the best.

    ReplyDelete
  4. Hi. I could enter the serial info with your instructions on a Compaq presario CQ71-420ED. Thanks!

    ReplyDelete
  5. Very informative and well written post! I could get lot more knowledge from your article.. thanks for sharing Mr.SparePartsOnline

    ReplyDelete
  6. Thanks :) I can't take the credit for creating this information. I stumbled upon it just like you guys did.

    I've put it up on my blog so that I don't lose it and so that others have an alternative place to look for it in case the original article gets destroyed.

    Cheers to you guys for the good wishes :)

    ReplyDelete
  7. Doesn't work for HP 630 "This utility can NOT be executed on this platform" error.

    ReplyDelete
    Replies
    1. If you could be more specific about what utility you ran and what you had done before that, I might be able to figure out what went wrong.

      Delete
    2. I have the same problem.. HP 630..
      When I execute the HPBQ138.EXE from the prompt DOS I receive the error "This utility can NOT be executed on this platform. Please check other version utility again"

      What can I do?
      Thank you
      Simone

      Delete
    3. Try using the tools given here:
      http://wintegrity.blogspot.fr/2012/12/how-to-fix-product-information-not.html

      Delete
  8. This comment has been removed by the author.

    ReplyDelete
  9. Yeahhhh!! It really works...You are a PRO..Thaaaaaanks!!

    ReplyDelete
  10. hello,
    have a hp g72 and still missing the serial number etc.
    have tried their HPBQ138.EXE but it does not work.
    I do something wrong?
    I would be very happy if you could help me.
    Sincerely yours
    Markus

    ReplyDelete
    Replies
    1. Hi Markus, read the post and try following the instructions one last time. If it doesn't work, then capture the errors you see and e-mail them to me. I will definitely help if I can.

      Delete
  11. merci beaucoup ça fonctionne impec !!!

    ReplyDelete
  12. BEAUTIFUL! I had to enter the CT # off the old motherboard to get rid of the bad CT # error. After that it worked perfect.

    ReplyDelete
  13. hi i shall want to inform that abobe information is half other half is that all compaq laptops can't be done only using this hpbq138 only some need hpbs280 other need hpbfo300 as in case of cq57 laptop we require hpbfo300 also you cannot make bootable usb only using image file of freedos but need 3 files command.com sys.com and a 2gb pen-drive with Fat format in advance the aforesaid steps are easiest one other thing please note down all information like mainboard number(beneath ram) and other CPID and product id etc on a page in advance .............Er's Diary (Erkamal Dev Jhalli)

    ReplyDelete
  14. When I execute the HPBQ138.EXE from the prompt DOS I receive the error "This utility can NOT be executed on this platform. Please check other version utility again"
    is there any update software needed?

    ReplyDelete
  15. when a execute HPBQ138 I receive this error"This utlity can NOT be executed on this platform. Please check other version utility again"

    ReplyDelete
  16. Sorry I forgot! my laptop is a ProBook 6470b

    ReplyDelete
  17. Is there an update for this? I get the same error as above."This utlity can NOT be executed on this platform. Please check other version utility again"

    ReplyDelete
  18. This utlity can NOT be executed on this platform. And no answer

    ReplyDelete
  19. When I execute the HPBQ138.EXE from the prompt DOS I receive the error "This utility can NOT be executed on this platform. Please check other version utility again"
    I am trying to fix a Compaq Presario CQ57-229 WM. Please reply as I am really stuck on this. Thanks

    ReplyDelete
    Replies
    1. Check the next post and comment
      http://wintegrity.blogspot.mx/2012/12/how-to-fix-product-information-not.html?showComment=1408124638886#c6883375694509381138

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  20. To everyone having the cannot be executed error. this is not the only file available to program the bios. Search google for nbdmifit-1-19.zip and you will find that inside of that zip file are more utlities. I had to use a different one on my G72. Thanks

    ReplyDelete
  21. My man!!! Not only did you have the link for the DMIFIT of which I couldnt find!! But everything actually worked!!! No more post error, BIOS reads all new info, high quality post. Great Job

    ReplyDelete
  22. Hi, my Presario has this issue won't boot off the USB stick. If I copied the files on it onto a bootable CD and used the CD to boot, would that work instead?

    ReplyDelete
  23. Just found this for those users who got "This utility can NOT be executed on this platform. Please check other version utility again."

    Here's the workaround: Open up HPBQ116.exe with your favorite Hex editor and change the "74 26" at offset 0xF9E to "90 90". This bypasses the platform check.
    Maybe the same could be tried on HPBQ138.EXE ?

    ReplyDelete
    Replies
    1. hi could you please explain more about this method where can i find these values

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  24. Those still facing the incompatible platform errors - "This utility can NOT be executed on this platform. Please check other version utility again."

    Try out the instructions given here:
    http://wintegrity.blogspot.fr/2012/12/how-to-fix-product-information-not.html

    OR try the NbDMiFit tool.
    http://ulozto.net/x3NiBTU8/nbdmifit-1-19-zip

    ReplyDelete
    Replies
    1. nbdmifit-1-19-zip worked for a HP Folio 13
      finally after hours of trying.
      THANKS

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  25. Well i have the problem invalid serial number on probook 4515s and i cant boot because i take only blanc screen. Any idea?

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  26. Easy to follow steps and problem sorted thanks

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  27. Hello,

    This doesn't work on my probook 470 G0 (2013 platform i think?)
    Can you help me with this?

    Thanks in advance.

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  29. This doesn't work on my elitebook 8440p. HPBQ138.exe is not working...
    plz help me

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  30. Great instruction, did it on a CQ60 and it said Write Success but upon reboot the fields were all empty again, guessing the EEPROM is bad

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  31. Thanks a lot for the detailed instruction it worked for me

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  32. Worked great thanks.

    ReplyDelete
  33. Now when I boot, it just says Product Information not valid. What am I missing?

    ReplyDelete
    Replies
    1. Actually it says that the System CT# is not valid. All blanks does not work for me. Not sure what to put in though.

      Delete
    2. Once again I looked at the tag under the battery and there it was. It said SCT and then a code. That's what I needed to add so it now boots perfectly. Thank you for this program. I used a 256K really old thumb drive. Rufus and HPBrQ138 worked great.

      Delete
  34. it's don't work on hp elitepad 900

    Use program HP BIOS Configuration Utility

    manual http://ftp.hp.com/pub/caps-softpaq/cmit/whitepapers/BIOS_Configuration_Utility_User_Guide.pdf
    questions mity99@ya.ru

    ReplyDelete
  35. hi
    i have hp compaq 6735b
    not reed hdd or dvd and dont botabol
    and show me invaled serial number and black screen

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  36. Excellent tips. Really useful stuff .Never had an idea about this, will look for more of such informative posts from your side.. Good job...Keep it up
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  37. This utility can not be executed on this platform? please check othere version utility... But where can i find the right one for me? I have a hp elitebook 8560w mobilworkstation.... pleas help sad that my good laptop do not work... I was stupid and try to use mazzif bios password resette since i forgot it.. and i had to update bios...

    ReplyDelete
  38. This utility can not be executed on this platform? please check othere version utility... But where can i find the right one for me? I have a hp elitebook 8560w mobilworkstation.... pleas help sad that my good laptop do not work... I was stupid and try to use mazzif bios password resette since i forgot it.. and i had to update bios...

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  40. Worked Great. Really bailed a friend of mine out.

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  48. this form is really helpful from all you guys,
    i have a problme with my zbook which it gives me error of missing serial nr and ct nr can any one help me plzz
    i tried these software which is uploaded here its not working thanks if any one have any solution just give me a link or send me a email thanks every one . mukhalid5@gmail.com

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  49. I installed a dv7 4290us (sandy bridge) mobo to dv7 4280us (first gen core)
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  53. hi when I receive this message failed to write sku number while using dmifit

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    but in an HP Elitepad 900 with system bios date 04/11/2013

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  85. ndbmifit.bat
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    hpbfo300.exe
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    i have a Zbook

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  86. ndbmifit.bat
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  88. DMFIT application is located here: http://h30434.www3.hp.com/psg/attachments/psg/Hardware/124826/1/HPBQ138.zip

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  94. I havent tried it yet, but i was wondering could i just enter the # from my old mb?

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  95. yes and ty, I bought the mb, its an authentic hp, I asked about bios, but they never mentioned having this issue, and of course it was after 5 on a fri so i may have to wait till monday, but i really dont have that kind of patience lol, so i am going try this

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  115. Having Same problem in my HP Elitebook Folio 9470m. HPBQ193.exe worked for me but i can only change my information there but its not saved. Mensa until i exit from the utility that information is still there after i exit it reverts back to weird symbols which are unreadale. Still shows that product not valid and if i try to change again those weird characters still appears in those blanks. Please help needed immediately.

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    Mr Allen's older sister, Katie Pestille, had said it was "out of character" for him to miss his scheduled flight out of Papua New Guinea to Hong Kong.

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  128. Mr Gubler says the industry has changed over the last 25 years because studios do less in-house than they used to - which creates more opportunities for small businesses to work on studio productions.
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  133. Good reviews can be a valuable tool for driving conversions. But what about bad reviews? It’s true that bad reviews can damage businesses — many potential customers will not purchase from a business with negative reviews.

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  135. You look over your shoulder and see that the coast is clear. After a couple attempts, your partner eases the seat back. You move close. Your lips are almost touching. Then something hits the windshield. “What’s that?” you ask. You exit the driver’s side door and begin investigating. Within seconds, you’re dead. A hook, a knife, or an axe is sticking out of your chest. Your date screams and scrambles out of the car, but it’s already too late.

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